Refund & Return Policy

At Arvex Holdings LLC, we want you to be completely satisfied with your purchase. Returns are accepted within 30 days of purchase for unused items in their original condition.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must have all tags attached and be in saleable condition.

To initiate a return, please follow these steps:

1. Contact our customer service team at support@arvexholdings.com or call +1 (555) 123-4567
2. Provide your order number and reason for return
3. We will provide you with a Return Authorization (RA) number and return instructions
4. Package the item securely in its original packaging
5. Include the RA number on the outside of the package
6. Ship the item to the address provided in your return instructions

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

If you receive a defective or damaged item, please contact us immediately at support@arvexholdings.com or call +1 (555) 123-4567. We will arrange for a replacement or full refund, including return shipping costs. Please include photos of the defect or damage when contacting us to help us process your request quickly.

The following items cannot be returned:

• Perishable goods (food items, beverages, etc.)
• Personal care items that have been opened or used
• Items that are not in their original condition
• Items damaged by misuse or normal wear and tear
• Items without proof of purchase

If you haven't received a refund yet, first check your bank account, then contact your credit card company and your bank, as processing times can vary. If you've done all of this and you still have not received your refund, please contact us at support@arvexholdings.com.

We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

If you need to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be cancelled, but you may return the item following our return policy.

For orders that have not yet been shipped, we will process a full refund to your original payment method within 3–5 business days of cancellation confirmation.

Refunds will be issued to the original payment method used for the purchase. The refund method depends on how you paid:

• Credit/Debit Cards: Refunds will be credited to the same card within 5–10 business days
• PayPal: Refunds will be processed to your PayPal account within 3–5 business days
• Gift Cards: Refunds will be issued as store credit or a new gift card

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account after we have processed it.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. The processing time varies:

• Standard returns: 3–5 business days after we receive the item
• Defective or damaged items: 1–2 business days after we receive the item
• Holiday periods: May take up to 7–10 business days due to increased volume

You will receive an email notification once your refund has been processed. If you have not received your refund within the expected timeframe, please contact us.

In certain circumstances, we may issue a partial refund:

• If the item is returned in a condition that is not as described (minor wear, missing accessories)
• If only part of your order is returned
• If the item has been used or damaged beyond normal wear and tear

We will notify you if a partial refund is being issued and explain the reason for the reduced refund amount.